Service user right to dignity and privacy will be respected by staff. Our staff will be provided with training to support service users with personal care and regular training updates will be provided to ensure they maintain their knowledge in line with regulatory standards. Where service users might lack the mental capacity to consent to support with personal hygiene, we will ensure decisions and actions are made in accordance with the mental capacity act 2005. We recognize our responsibility to ensure that all our service users bathe and shower as safely as possible in their own homes and this will be clearly identified in the service users’ care plan. We can also help service users with shopping, and companionship including social activities, dementia care, respite care and regular welfare calls.